What is FuturePay?

FuturePay is a cross-border payment solution designed for e-commerce merchants on Shopline. It helps merchants securely and efficiently integrate multiple international payment methods, offering consumers a smooth checkout experience while supporting multi-currency transactions and settlement management.

1.Does FuturePay support a testing environment (Sandbox)? Yes. FuturePay provides a full sandbox environment, allowing merchants to test the payment process — including order creation, payment, callback, and refund verification — without triggering real charges.

To obtain test credentials or test card information, please contact FuturePay Technical Support.

2.How do I enable FuturePay in Shopline? The basic setup process is as follows:

Install the FuturePay payment app from the Shopline App Store

Complete app authorization in the Shopline Admin

Configure parameters provided by FuturePay (App ID / App Secret / Merchant ID, etc.)

Enable the desired payment methods

Save the settings — FuturePay will now appear on your checkout page

3.Which payment methods does FuturePay support? FuturePay supports a wide range of global and local payment options, including but not limited to:

Credit and debit card payments

Google Pay and Apple Pay (availability may vary by region)

Available payment methods depend on the merchant’s region, settlement currency, and risk control policies.

4.Which currencies are supported? FuturePay supports multi-currency transactions and settlements, commonly including:

USD

EUR

HKD

(Actual supported currencies depend on the merchant’s account configuration.)

5.What are common reasons for payment failures? A payment may fail due to several reasons, such as:

The issuing bank declines the transaction

Network issues or timeout errors

It is recommended that customers try an alternative payment method or retry later.

6.Does FuturePay support refunds? Yes. (For details on which payment methods support refunds, please contact FuturePay Technical Support.) Merchants can initiate refund requests directly from the Shopline Admin. FuturePay will process the refund through the original payment method. The actual refund time depends on the bank or payment channel’s processing cycle.

7.Is FuturePay secure? Absolutely. FuturePay employs industry-standard security measures, including:

HTTPS encrypted transmission

Signature verification and tamper-prevention mechanisms

Compliance with global payment security standards

These ensure the safety of all transaction data and user information.

8.How can I contact FuturePay Technical Support? Support Email: [email protected]

Our team will respond as soon as possible during business hours.

9.Does FuturePay receive regular updates and maintenance? Yes. FuturePay continuously enhances its payment experience, expands payment capabilities, and ensures long-term compatibility with the Shopline platform.

FuturePay is committed to providing secure, stable, and scalable payment services for Shopline merchants worldwide.